Washing Machine Not Working or Not Turning On – Troubleshooting Guide

Issue

Your washing machine is not working or does not respond. You may notice one or more of the following issues:

• No power to the washing machine
• Display is blank or does not light up
• Appliance does not react when pressing the ON/OFF button
• Washing programme fails to start

Applies to

• Washing machines
• Washer dryers

Resolution

How to Fix a Washing Machine That Won’t Turn On

If your washing machine is completely unresponsive, follow these steps to check the power supply:

1. Check the Electrical Connection

• Unplug the washing machine from the power outlet.
• Plug in another appliance (e.g. a hair dryer or lamp) to test the socket.
• Turn it on to confirm whether the outlet is working.

✅ If the test appliance works: the issue is likely with the washing machine.
❌ If the test appliance does not work: the problem is with the electrical socket or power supply.

2. Reset the Washing Machine

• Leave the washing machine unplugged for 15 minutes.
• Plug it back in and try turning it on again.

If the appliance still does not respond, contact Consumer Care/Service Support.

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3. Electrical Issue?

If the socket is faulty or there are power supply problems:

• Contact a qualified electrician to inspect and repair the issue.

Washing Machine Turns On but Programme Won’t Start

If your appliance has power but won’t begin a wash cycle, check the following:

1. Check for Overloading

An overloaded drum can prevent the door from closing properly.

• Make sure the door is fully shut.
• Remove some laundry if necessary.
• Restart the programme.

The washing machine will not start if the door is not securely closed.

2. Child Lock May Be Activated

If you see a padlock symbol on the display:

• The Child Lock feature is enabled.
• This prevents accidental use during operation.

How to disable Child Lock:

• Press and hold the designated button(s) (marked with padlock symbol) for 3–5 seconds.
• Refer to your user manual if unsure which buttons to use.

Child Lock buttons example

Once disabled, try starting the programme again.

3. Check for Error Codes

If your washing machine displays an error code (e.g. E10, E20):

• This indicates a specific issue (such as water supply problems).
• Refer to the appliance troubleshooting guide for the meaning of the code.

Resolving the indicated issue should allow the programme to start.

4. Book a Service Visit

If none of the above steps resolve the issue, we recommend booking a service visit with an authorised technician. A professional inspection will help identify and fix any internal faults safely and efficiently.

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Need More Help?

• Consult your appliance user manual
• Visit brand-specific troubleshooting pages
• Contact customer support if the issue persists

Quick Summary

If your washing machine won’t start:

1. Check the power supply and socket
2. Reset the appliance
3. Ensure the door is fully closed
4. Disable child lock if active
5. Investigate any error codes
6. Book a service visit if the issue persists

Taking these steps can quickly identify and resolve the most common washing machine issues.