Oven has visible signs of damage

Issue

• Oven has damaged or loose components
• Oven has visible signs of damage
• My newly delivered oven is damaged / dented / missing accessories
• Oven does not work after installation
• My oven is broken

Applies to

• Ovens
• Cookers

Resolution

1. If damage was discovered when unpacking the appliance:

Please contact your dealer immediately to report any damage to the delivered appliance.

The dealers' contact details can be found on the invoice or delivery note.

Warning: We do not recommend connecting or using the appliance in this case .

2. If damage is detected during installation or first use:

Please contact your dealer immediately to report any damage to the delivered appliance.

The dealers' contact details can be found on the invoice or delivery note.

3. If the appliance reports an error code or functional problem during first use:

Please prepare the appliance data visible on the rating plate, PNC number (Prod. No.) and serial number, as well as your purchase document.

Please contact our Customer Service Centre by phone or using the contact form.

Mechanical damage or damage caused during transport is not covered by the warranty. The warranty terms can be found on our website.

4. Should you wish to repair the appliance at your own expense:

To learn more about paid repair options, please contact our Customer Service Centre by phone or using the contact form.

Visit website or our online shop if you want to purchase original spare parts or accessories.

Important: Should your appliance display an error code, remember or note it down and provide it when reporting the issue.

This is very important information that can significantly shorten the repair time.

Warning: We do not recommend using the product until the problem is completely resolved.