Cooker Hood Is Damaged, Dented or Scratched

Issue

• The cooker hood has damaged components
• The cooker hood is damaged/dented/scratched
• Newly delivered appliance is damaged, what to do next?

Resolution

If your cooker hood has damaged, dented, or scratched components, follow the guidance below depending on when the issue was identified.

Damage Found When Unpacking the Appliance

We recommend inspecting your cooker hood as soon as possible after delivery, even if you do not plan to install it immediately.

Carefully unpack the appliance and check for any visible damage. If everything is in good condition, you can safely repackage it until installation.

If you notice any damage at this stage:

• Contact your dealer immediately to report the issue
• Provide details and, if possible, photos of the damage
• Follow the dealer’s instructions for replacement or resolution

Warning: Do not connect or use the appliance if it is damaged.

Damage Found After Installation or First Use

If the damage is discovered after installation or during first use:

• Contact your dealer to report the issue as soon as possible
• Provide full details of the problem

The dealer will advise on the next steps.

Requesting a Service or Replacement Part

If you prefer to replace a damaged component yourself:

• Visit the official Webshop to find compatible spare parts

If requesting service from an Authorised Service Centre:

• Clearly specify the damaged component (if known)
• Provide product details to help speed up the process

Summary

If your cooker hood is damaged, dented, or scratched, it is important to report the issue promptly to your dealer. Avoid using the appliance until the issue has been resolved. For replacement parts or repairs, you can use the Webshop or contact an Authorised Service Centre.