Washing Machine - How to replace the shock absorber (1)

Resolution

Refer always to your product’s user manual safety information before any repair or maintenance operation. https://www.electrolux.com/support/user-manuals/

WARNING! RISK OF ELECTRIC SHOCK

Before any repair or maintenance operation, deactivate the appliance and disconnect the mains plug from the socket.

WARNING! RISK OF INJURY

Always take care when moving appliances. For heavy appliances it's safest for two persons to move it. Always use safety gloves and safety footwear. Wear safety gloves at all times to protect from cuts from sharp edges.

WARNING! RISK OF EYE INJURY

Wear safety glasses if you perform maintenance or repair work involving springs.

WARNING! RISK OF PINCHING

Wear safety gloves if you perform maintenance or repair work involving belts.

WARNING! NOT INTENDED FOR CHILDREN

Keep all small parts and packaging out of reach of children under 3 years due to choking hazard. Installation and use should be performed by adults only.

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Before any maintenance operation, turn off water supply to the appliance. Always empty the appliance of all the water. Any maintenance should be carried out with the appliance standing upright. Residual water could damage electronics if the appliance is placed on any of its sides.

Make sure to use the product only for its designated purpose and verify that it is a compatible part for the intended product.

Do not use or install the product if damaged.

Please note that self-repair or nonprofessional repair can have safety consequences if not done properly and might void the warranty. Possessing the necessary know-how is essential.

HOW TO REPLACE THE SHOCK ABSORBER

1. Unscrew the two PH2 screws on the lid and then slide back whilst lifting from the back to release.

2. Remove the detergent drawer by pressing down the tab at the back and sliding the drawer forward. Unscrew the two PH2 screws from the drawer housing.

3. Unscrew the 8mm screw on the dispenser and the four Torx 20 screws securing the control panel.

4. Use a flat blade screwdriver to push in the securing tab on the side of the detergent dispenser and also undo the wiring harness holder from the control panel.

5. Lift up the control panel and pull towards you to release (note: this may need to be done in conjunction with step four as the clips will likely click back into place). Push the tab in and pull out the wiring connector from the user interface to release the control panel. Be careful not to damage the connector.

(Note: Take a photo before starting to ensure that all the wiring connectors are returned to their correct position).

6. Remove the locking spring from the door seal by stretching the spring and then unhook the door seal from the front cabinet.

7. Push the two securing tabs in and then slide the door lock to the left to release the door lock.

8. Unscrew the three Torx 20 screws under the front panel of the washing machine and then unscrew the four PH2 screws on either side of the front panel to release the front panel from the body of the appliance.

9. Pull the front panel forward to release from the body of the washing machine.

10. Unscrew the four 10mm bolts for the counterweight and then pull the counterweight forward to release.

11. Press in the tab on the pin and push the pin through where the shock absorber meets the drum. Note: You can use a 8mm socket to push the pin through.

12. Repeat the same for the bottom pin where the shock absorber meets the base of the appliance. Note: You can also use a 13mm to compress the pin tab and use pliers to pull the pin end out if the pin is the reverse way round.

Note: When reinstalling, ensure that the securing tab is properly exposed to stop the pin sliding out from normal use.

13. Lift out the shock absorber from the shock absorber holder and from the drum holder.

14. When assembling repeat steps in reverse order.