Water leaking from fridge / fridge freezer

Issue

• Water or condensation in the fridge compartment of the fridge-freezer
• The fridge is leaking water

Applies to

• Freestanding Fridge-freezer
• Integrated Fridge-freezer

Resolution

There are multiple reasons why there may be a build-up of water or even leaks coming from the fridge and/or freezer. Some issues can be easily fixed; however, if there is water flooding from either the fridge or the freezer, we advise you to contact us to arrange for an engineer to visit. This is because an engineer might need to remove certain parts of the appliance to try and rectify the problem. If you attempt this yourself and end up causing damage or accidentally getting water on the electrics, it is not only unsafe but will likely invalidate your warranty.

Here are some troubleshooting tips to solve minor issues:

POSSIBLE CAUSES / RESOLUTIONS:

1. If there is a considerable amount of water flowing onto the floor from the freezer it is likely the meltwater outlet is not connected to the evaporator tray or there is a build-up of ice blocking the drainage system. If the drainage hole/area is visible in your freezer you can try and melt the ice or blockage, if it is not visible it will require a service engineer visit.

2. If water is leaking from the fridge it may be that the V-shaped channel is blocked. The channel is located on the rear wall of the fridge. If you can see vents or a small box-sized unit you have located it. Please ensure it is kept clean and free from blockages.

3. If water is leaking from the fridge, it may be that food is placed too close to or against the water collector. Please ensure all food does not block any openings in the fridge.

As mentioned above, if there appears to be a significant problem with a large amount of water leaking from the fridge or freezer door, we would suggest arranging for an engineer to come and inspect the appliance.

See our helpful video guides

Fridge & Freezer How Tos & FAQs

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Tips for saving energy at home when using your fridge and freezer

With energy prices soaring, it’s never been a better time to rethink how you use the appliances in your home to save energy and money. Besides helping your household budget, it will also benefit the planet, reducing CO2 emissions. Here are some helpful tips on how to reduce energy when using your fridge and freezer

• Keep to the recommended temperatures. 4 degrees for the fridge and -18 for the freezer. This ensures an ideal balance between keeping food fresh and using the minimum amount of energy
• Avoid putting warm food in the fridge. This makes the fridge work harder to cool down – using more energy
• Don’t leave the door open for too long when deciding what to eat. This allows the temperature to rise

See other helpful tips to save energy and money

Efficient energy-saving tips for your home to reduce your energy bills

Cause

• When the drain hole is blocked, the defrost water channel can overflow, allowing water to get beneath the salad drawer and even flow out of the door.
• When food is not stored closed, a lot of moisture can form in the fridge compartment, where water can get under the vegetable drawer.
• If food rests against the back wall, water can enter the salad drawer through the food and flow out of the door.